Responsible Gaming at vd111

At vd111, we believe that responsible gaming is not just a policy requirement — it is a core part of how we run our platform. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet and Khulna, and we recognise that gambling, while entertaining for most, can become harmful for some. Our approach is to give every player the tools they need to stay in control, to identify the warning signs of problematic behaviour early, and to make it easy to ask for help.

Gambling at vd111 should always be a form of entertainment — played with money you can afford to lose, within time limits you have set for yourself, and without affecting your work, family, or financial commitments. If at any point gambling stops feeling like entertainment and starts feeling like an obligation or an escape, that is the signal to use our responsible gaming tools or to speak with our support team. There is no shame in asking for help, and our team responds 24/7.

Problem gambling can develop gradually and is not always obvious to the person experiencing it. The following are common signs that gambling may have crossed from entertainment into something more harmful. If you recognise any of these patterns in yourself or someone close to you, it is time to seek help:

• Spending more money on gambling than you originally intended or can afford.
• Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
• Feeling irritable, anxious, or restless when not gambling or when trying to reduce your play.
• Neglecting work, family, or personal responsibilities due to time or money spent on gambling.
• Borrowing money or selling personal possessions to fund gambling activity.
• Lying to family or friends about gambling habits or the amount of money lost.
• Using gambling as a way to escape from stress, anxiety, depression, or personal problems.

If you have identified with three or more of the above signs, we strongly encourage you to use our self-exclusion tool or contact our support team today. Early intervention makes a significant difference in outcome. You do not need to wait until things feel completely out of control before asking for help.

Self-exclusion is the strongest protective tool available on vd111. When you self-exclude, your account is immediately closed to all wagering and deposit activity. You will not be able to log in to place bets. Any pending bets placed before the exclusion takes effect will be settled in the normal way, and any verified real-money balance will be returned to your registered payment method within 14 business days.

Self-exclusion periods available on vd111 are: 6 months, 12 months, 3 years, and indefinite (permanent). Once a self-exclusion is active, it cannot be reversed until the minimum period you selected has fully elapsed. A request to lift a 6-month exclusion before 6 months have passed will not be acted upon. This is by design — the cooling-off built into exclusion is part of what makes it an effective intervention.

After the exclusion period ends, re-activating your account is not automatic. You must contact our support team and request reactivation. A 24-hour reflection period is applied before the account is reactivated, and you will be asked to confirm that you wish to resume gambling. Marketing communications will remain suspended for a further 7 days after reactivation to avoid any premature re-engagement.

Deposit limits are the most widely used responsible gaming tool on vd111. You can set a limit on how much money you are allowed to deposit into your account in any given daily, weekly, or monthly period. For example, you might set a monthly deposit limit of ৳10,000, which means regardless of how many separate transactions you make, the platform will not accept any deposit that would bring your total deposits for that month above ৳10,000.

Limits apply across all payment methods — bKash, Nagad, Rocket, Upay, and bank transfers. You cannot bypass a deposit limit by switching payment methods. Limits reset at midnight Bangladesh Standard Time (BST, UTC+6) for daily limits, on Monday for weekly limits, and on the first day of each calendar month for monthly limits. To lower your limit, the change is instant. To raise your limit, a minimum 24-hour waiting period is enforced to prevent impulsive increases during a losing session.

vd111 takes its obligation to prevent underage gambling extremely seriously. Our platform is only open to adults who are 21 years of age or older. During registration, every new account must pass an age verification step. Before any withdrawal is processed, a full KYC verification is completed which includes submission of a government-issued identity document confirming the player's date of birth. Any account found to belong to a person under the age of 21 will be permanently closed immediately and any balance returned to the payment source.

If you share a device with family members who are under 21, we strongly recommend using device-level parental controls to prevent access to vd111. Most Android and iOS devices have built-in screen time and app restriction features that allow you to block access to specific websites or applications. vd111 also supports parental control software such as Net Nanny and Qustodio, which can block access to online gambling platforms at the network level.