Privacy Policy — vd111

vd111 operates an online casino and sports betting platform accessible to users in Bangladesh. In the course of providing these services, we collect and process certain personal information about you. This Privacy Policy sets out in plain language how that data is handled, the purposes for which it is used, and the rights you have over your own information. We take data privacy seriously and have built our data practices around principles of transparency, proportionality, and security.

By registering for an account on vd111 or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of the platform and contact our support team to close your account. This Privacy Policy should be read in conjunction with our Terms and Conditions.

vd111 collects personal data through several channels during your use of the platform. The categories of data we may collect include:

• Identity data: full name, date of birth, national ID number, passport number, or driving licence number provided during registration or KYC verification.
• Contact data: mobile number, email address, and residential address (city, district, or full address where required for verification).
• Financial data: deposit and withdrawal transaction records, payment method identifiers (e.g. last four digits of a bKash account), and account balance history. We do not store full payment credentials.
• Behavioural data: games played, bets placed, session durations, deposit and withdrawal patterns, and in-platform interactions. This data is used for responsible gaming monitoring, fraud detection, and platform improvement.
• Technical data: IP address, device type, browser or app version, operating system, and session timestamps. This data helps us maintain platform security and identify suspicious access patterns.

In addition to the above, if you contact our support team via email or in-platform chat, we retain a record of that correspondence. This is used to resolve your query and to improve the quality of our support service. Correspondence records are retained for a minimum of 12 months.

We use the personal data we collect for the following purposes:

• Account management: creating and maintaining your account, processing deposits and withdrawals, and delivering the services you have requested.
• Identity verification (KYC): verifying your identity and age before processing withdrawals or issuing bonuses, in line with our anti-money laundering obligations.
• Fraud and security: detecting, investigating, and preventing fraudulent transactions, bonus abuse, money laundering, and other illegal activity affecting the platform.
• Responsible gaming: monitoring your gameplay patterns to identify early signs of problematic gambling behaviour and, where appropriate, making contact to offer support or applying account-level tools.
• Customer support: handling your queries, complaints, and technical requests submitted through email or in-platform messaging.
• Platform improvement: analysing aggregated, anonymised usage data to improve game selection, site performance, and user experience. This analytics data cannot be used to identify individual users.

vd111 processes your personal data on the following legal grounds:

• Contractual necessity: processing required to fulfil the account services you registered for, including processing transactions and providing access to games.
• Legal obligation: processing required by applicable law, including anti-money laundering (AML) regulations, age verification requirements, and record-keeping obligations applicable to online gaming operators.
• Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: where you have separately provided consent for a specific processing activity, such as receiving promotional communications. You may withdraw consent at any time by contacting support.

vd111 does not sell personal data. We share personal data only in the following circumstances and only with the categories of recipient described below:

• Payment processors: transaction data is shared with payment service providers (including bKash, Nagad, and banking partners) solely to process your deposits and withdrawals. These providers are bound by their own privacy obligations and do not use your data for any other purpose.
• Identity verification providers: identity and age verification data is shared with KYC service providers who assist us in complying with our verification obligations. These providers operate under strict data processing agreements with vd111.
• Fraud detection and security services: technical data (such as IP addresses and device fingerprints) may be shared with third-party fraud detection platforms to help identify and block fraudulent access attempts.
• Law enforcement and regulatory bodies: where we are legally required to disclose personal data to a competent authority (for example, in response to a court order, regulatory investigation, or anti-money laundering report), we will comply with that obligation. We will notify you of such disclosure where we are legally permitted to do so.

All third parties with whom vd111 shares data are required to handle that data in accordance with applicable data protection standards. We do not permit third-party recipients to use your data for their own marketing purposes or to share it further without our written authorisation.

vd111 uses cookies and similar tracking technologies to operate the platform effectively. Cookies are small text files placed on your device when you access the platform. We use the following categories of cookies:

• Essential cookies: required for the platform to function correctly. These include session authentication cookies (keeping you logged in), security tokens, and cookies that remember your language preference. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: used to understand how users navigate the platform in aggregate — which pages are visited most, how long sessions last, and where users encounter difficulties. This data is anonymised before analysis and cannot be linked back to individual accounts.
• Security and fraud-detection cookies: used to identify bots, detect suspicious access patterns, and protect the platform from automated attacks. These cookies collect technical device data and may be set by third-party security partners operating under data processing agreements with vd111.

You may control cookie preferences through your browser settings. Disabling essential cookies will prevent you from logging in or using core platform features. vd111 does not currently use third-party advertising or retargeting cookies.

vd111 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide: Account data (name, contact details, identity documents) is retained for the duration of the account and for a minimum of 5 years following account closure, in line with standard AML record-keeping requirements. Financial transaction records are retained for a minimum of 5 years from the date of each transaction. Support correspondence is retained for a minimum of 12 months from the date of the last message in each conversation thread. Technical and behavioural data (session logs, IP records) is retained for up to 12 months, after which it is deleted or anonymised.

Where data retention is required beyond the periods above due to an ongoing investigation, dispute, or legal proceeding, the relevant data will be held until that matter is resolved. You will be notified where practicable that your data is being retained for this reason.

As a user of the vd111 platform, you have the following rights in relation to your personal data:

• Right of access: you may request a copy of all personal data we hold about you. We will provide this within 30 calendar days of a verified request.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update most contact details directly through your account settings.
• Right to erasure: you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where you object to processing based on legitimate interests. Note that legal retention obligations may prevent full deletion.
• Right to restriction: you may request that we restrict processing of your data while a correction or objection request is being reviewed.
• Right to object: where we process your data on the basis of legitimate interests, you may object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please contact our support team with your full name, registered email address, and a description of your request. We may need to verify your identity before actioning certain requests. We will respond within 30 calendar days and will communicate any extension of this period along with the reason.

vd111 implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL encryption for all data in transit, access controls limiting which staff members can view personal data, secure storage of identity documents with restricted access logs, automated fraud detection systems that flag unusual account activity, and regular security reviews of platform infrastructure. We also require all third-party service providers who handle personal data on our behalf to implement equivalent security measures and to notify us promptly in the event of any data security incident.

Despite these measures, no internet-based platform can guarantee absolute security. In the unlikely event of a data breach that affects your rights or freedoms, we will notify affected users promptly and take all reasonable steps to contain and remediate the breach. You can help protect your account by using a strong, unique password, enabling any two-factor authentication options available on the platform, and contacting support immediately if you suspect your account has been accessed without authorisation.

vd111 is strictly an adult platform. We do not knowingly collect personal data from any person under the age of 21. Our registration process includes age verification steps, and we reserve the right to conduct further KYC checks at any time to confirm a user's age. If we discover that personal data has been collected from a user who is under 21, we will immediately close the account, delete all associated personal data (except where legally required to retain it for fraud or AML purposes), and return any real-money deposits to the payment source. Parents and guardians who believe a minor has registered on vd111 should contact [email protected] immediately so we can investigate and take action.

When you make a deposit or request a withdrawal on vd111, your payment is processed by your chosen payment provider (bKash, Nagad, Rocket, Upay, or your bank). The full credentials for these payment methods — including mobile wallet PINs, OTP codes, and bank account passwords — are entered directly into your payment provider's interface and are never transmitted to or stored by vd111. vd111 receives only a transaction confirmation and a partial account reference (such as the last four digits of a mobile number) sufficient to reconcile the transaction with your account.

Transaction records are maintained as part of our AML compliance obligations. These records show the date, amount, payment method type, and direction (deposit or withdrawal) of each transaction, along with the account to which it relates. These records may be disclosed to relevant authorities where required by law. They will not be disclosed to any commercial third party.

vd111 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes — meaning changes that could meaningfully affect how your data is used or your rights over it — we will notify you via your registered email address or via a prominent notice on the platform at least 7 days before the revised policy takes effect.

For minor clarificatory changes (such as correcting a typographical error or clarifying existing language without substantively changing its meaning), we may update the policy without prior notice. The revised effective date at the top of this page will always reflect when the policy was last changed. Your continued use of the platform after a revised policy takes effect constitutes acceptance of the updated terms. If you do not accept the revised Privacy Policy, you should stop using the platform and contact support to close your account.